WhatsApp your doctors, clinics and pharmacies from one inbox
Today the conversations live on reps' personal phones. When a rep leaves, the history goes with them. With Connect every chat sits in one inbox, goes to the right person, and campaigns show who received, read and replied.
Runs on the official WhatsApp Business Platform from Meta.
What is Amoura Connect?
Amoura Connect is a shared WhatsApp inbox and campaign tool for pharma, clinic and medical distributor teams. Every chat sits in one inbox and goes to the right person, and campaigns show who received, read and replied. It runs on the official WhatsApp Business Platform from Meta, with approved templates and email in the same place.
Every chat in one inbox
Every WhatsApp conversation in one place, with notes and @mentions for colleagues. Chats are assigned automatically: to the contact's owner, the last person who replied, or in turn.
Choose who gets a campaign
Choose WhatsApp, email or both. Build the audience by list, specialty, city, tag or territory, and see the count as you go. Doctors who opted out are skipped automatically.
Send templates through Meta
Templates go to Meta from inside Amoura: standard, carousel, coupon code and limited-time offer. Coupons and offers go to clinics and pharmacies, never to individual doctors.
See what arrived
Delivery report: sent, delivered, read, replied and failed, with failures grouped by reason.
Ask a question, see the answers
Send a question with buttons or a list, and see the answers as results.
Also in the inbox and campaigns
- Saved replies with "/". A reply can carry a "medically approved" stamp.
- AI drafts a reply or summarises the chat. A person always presses send.
- Out-of-hours auto-reply in English, Arabic and French, plus late-reply warnings.
- Send yourself a test, schedule it, see the expected Meta cost, then send it for approval.
Campaigns
- Choose WhatsApp, email or both. Build the audience by list, specialty, city, tag or territory, and see the count as you go.
- Send yourself a test, schedule it, see the expected Meta cost, then send it for approval.
- Templates go to Meta from inside Amoura: standard, carousel, coupon code and limited-time offer. Coupons and offers go to clinics and pharmacies, never to individual doctors.
- Delivery report: sent, delivered, read, replied and failed, with failures grouped by reason.
Built-in rules
- STOP and START work in English, Arabic and French. Stopping campaigns does not block the rep's one-to-one replies.
- Consent records with files attached.
- Blocked words in replies, message retention, rep signature and an audit log.
- Reps reply to their own contacts. Only managers and admins send campaigns.
Call from the chat (add-on)
Ask the contact for permission, then call them on WhatsApp straight from the inbox, in the browser. No personal phone needed, and the call stays in the conversation history.
Email in the same place
Email campaigns from your own domain, with open and click tracking and an unsubscribe link in every email.
Use it with Amoura or on its own
Connect is included in Amoura. Teams that only need WhatsApp can use Connect without the rest of the system.
Connect questions
Do we use our own WhatsApp number?+
Yes. You connect it through Meta's sign-up window inside Amoura.
Who pays the WhatsApp message fees?+
You pay Meta directly. Amoura does not add a margin.
Can reps send bulk messages?+
No. Reps reply one to one. Campaigns are for managers and admins.
Does the AI send messages by itself?+
Not unless you turn the assistant on, and then it only answers from the text you approved and hands the chat to a person when needed.
Book a Connect demo.
We connect a test number on the call and you send your first template while we watch.
30 minutes · Your workflow, on the system · No obligation