Support
Get help with Amoura
Contact us
- Email: hello@amoura.ae
- WhatsApp: +971 52 770 2597
For questions about your account, your role or what you can see in Amoura, your company admin can often help straight away.
What to include in your message
- Your name, your company and the work email you sign in with.
- Whether you are using the iOS app or the web app, and your iPhone model or browser.
- What you were trying to do, what happened instead, and roughly when.
- A screenshot, if you can take one.
Please do not send your password. We will never ask for it.
Reset your password
Go to app.amoura.ae/login, tap Forgot your password?, enter your work email and follow the steps. If you no longer have access to that email, ask your company admin to update it.
Delete your account
In the app, open the account menu and choose Request account deletion, or email hello@amoura.ae. Your company admin removes you as a user, and we complete the deletion within 30 days. Records your company must keep for legal or tax reasons, such as invoices, stay with the company. The privacy policy has the details.
iOS app questions
How does Face ID unlock work?+
Face ID lets you open the Amoura app without typing your password each time. The check happens on your iPhone, and Amoura never receives your face data. To stop using it, go to iOS Settings, then Face ID & Passcode, then Other Apps, and turn off Amoura.
I am not getting notifications. What should I check?+
Open iOS Settings, then Notifications, then Amoura, and make sure Allow Notifications is on. Also check that a Focus mode is not silencing them. If they still do not arrive, contact us.
Why does the app ask for my location?+
Field reps are asked for location so the app can record visit check-ins and routes. Location is read only while the app is open, never in the background. To change it, go to iOS Settings, then Privacy & Security, then Location Services, then Amoura, and choose While Using the App or Never.
See also the privacy policy and terms of use.