How to delete your data

This page explains how to ask DAIM SP LLC - FZ, which operates Amoura, to delete personal data. Every request is answered within 30 days. Records a company must keep by law, such as invoices, are kept for as long as the law requires and then deleted. What data Amoura holds and why is described in the privacy policy.

Your Amoura user account

• In the app, open the account menu and choose Request account deletion.
• Or email hello@amoura.ae from the address on your account.

Your name, email, phone number, sign-in data, devices, notification tokens and location history are deleted within 30 days. Work records you created for your company, such as orders and visit notes, stay with the company without your personal details.

A whole company

An admin of a customer company can ask for all of the company’s data to be deleted by emailing hello@amoura.ae. We first confirm the request with that admin. If the company wants a copy, we export it before deleting. Everything is then deleted within 30 days, including users, clinics, contacts, orders, files and WhatsApp data.

WhatsApp data connected through Meta

If your company connected a WhatsApp Business number to Amoura with Meta’s sign-up flow, you can remove it in two places:

• In Amoura: open Security, then WhatsApp Number, and disconnect the number. The stored access token is deleted straight away and Amoura can no longer send or receive messages for that number.
• In Meta: open Business settings in Meta Business Suite, choose the WhatsApp account and remove Amoura from its partners. This removes Amoura’s access on Meta’s side as well.

Disconnecting keeps the company’s message history so it can still see past conversations and bills. To delete that history too, email hello@amoura.ae, and we delete the messages, statuses and account details for that number within 30 days. Amoura does not receive or keep any data from the Facebook profile of the person who connected the number.

If a company messaged you on WhatsApp through Amoura

Reply STOP to stop marketing messages from that number. Amoura records your choice so you are not messaged again. To have your messages and contact details deleted, ask the company that messaged you, or email hello@amoura.ae with your phone number. We pass the request to that company and complete it within 30 days. We keep only your phone number and STOP choice, so that you are not messaged again by mistake.

Questions

Email hello@amoura.ae. DAIM SP LLC - FZ (Amoura), Dubai, United Arab Emirates.